Re-engage Lapsed Spa Members & Guests
"Spa guests who haven't returned deserve a personal invite back."
Spa guests often lapse after a specific treatment or package expires. An automated win-back message timed to their absence threshold — with a relevant new offer — brings a meaningful percentage back.
From setup to result,
three steps.
Define 'Lost' threshold
Set the number of days of absence that qualifies a client as Lost — typically 45 to 90 days depending on your service frequency.
Win-back campaign is configured
Write the WhatsApp message and the offer (e.g., 20% off or free add-on). Set it to send automatically when a client crosses the threshold.
Clients return, tag updates
When the Lost client books and returns, their tag automatically updates to Regular — and the win-back campaign stops sending.
Why it matters for
Spas.
Fully automated
Once set up, win-back messages go out without any staff action — working in the background around the clock.
Highly targeted
Only clients who've crossed the absence threshold receive the win-back offer — not your regulars, not your VIPs.
Measurable ROI
Track how many Lost clients returned after receiving a win-back message — clear data on campaign effectiveness.
Offer control
Change the win-back offer anytime — seasonal promotions, festive discounts, or new service introductions all work.
Built for every
beauty business.
Select your industry to see exactly how this feature applies to you.
"Spa guests who haven't returned deserve a personal invite back."
Re-engage Lapsed Spa Members & Guests
Spa guests often lapse after a specific treatment or package expires. An automated win-back message timed to their absence threshold — with a relevant new offer — brings a meaningful percentage back.
Works better with these.
Automatic Client Tagging (VIP, Regular, New, Lost)
Know who your best clients are. Without guessing.
WhatsApp Promotions for Spa Members & Guests
New massage on the menu. Member-early access. Sent in a minute.
Birthday & Anniversary Celebration Alerts
The best time to make a client feel seen is their birthday.
Want this running in your
spas today?
"Our team walks you through everything on day one."