Post-Visit Client Feedback Collection
"What clients say privately is more valuable than what they post."
Automatically send a short feedback request via WhatsApp after every visit. Responses are collected in the CRM — flagging unhappy clients before they become negative reviews.
From setup to result,
three steps.
Feedback request sent post-visit
30–60 minutes after checkout, a WhatsApp message asks the client to rate their experience. Configurable delay.
Responses logged in CRM
Client ratings and comments appear in their CRM profile — and in a real-time feedback report for the manager.
Low ratings flag for immediate follow-up
A rating below 3 stars triggers an alert to the manager — enabling a same-day recovery call before any public damage.
Why it matters for
Salons.
Stop negative reviews before they happen
An unhappy client who receives a call from the manager the same day is unlikely to leave a public 1-star review.
Staff accountability
Feedback is attributed to the staff member who served the client — informing performance reviews with real client data.
Trend visibility
If feedback scores drop after a specific new staff member starts, that pattern is visible in reports immediately.
Satisfied clients prompted for Google Reviews
Clients who rate 4 or 5 stars automatically receive a follow-up message with your Google Review link.
Built for every
beauty business.
Select your industry to see exactly how this feature applies to you.
Want this running in your
salons today?
"Our team walks you through everything on day one."